About the Role
Mapemond Business Academy empowers business owners and professionals to build profitable, sustainable, and reputable brands through practical, high-impact courses. We are currently looking for a results-driven Key Account Manager to join our team in Nigeria. In this role, you will act as the primary point of contact for our valued clients, understanding their unique needs and ensuring they receive exceptional value from our programs. If you possess a strong background in sales, client retention, and strategic relationship management, we invite you to help us shape the future of African entrepreneurship.
Key Responsibilities- Acquire a thorough understanding of key customer needs, objectives, and requirements to deliver tailored solutions.
- Expand and deepen relationships with existing customers by continuously proposing relevant academy courses and solutions.
- Ensure the correct products, courses, and services are delivered to customers in a timely and efficient manner.
- Serve as the seamless communication link between key clients and internal administrative and instructional teams.
- Resolve any issues and problems faced by customers promptly, managing complaints professionally to maintain trust and loyalty.
- Play an integral part in generating new sales and upselling opportunities that translate into long-lasting business relationships.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven working experience as a Key Account Manager, Sales Executive, or relevant role within the Nigerian market.
- Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Solid experience with CRM software and MS Office applications.
- Exceptional listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills with a customer-first mindset.
- Competitive salary with attractive performance-based commission structures.
- Opportunities for professional growth and continuous learning within a thriving business academy.
- Collaborative, dynamic, and supportive work environment.
- Health insurance and other corporate welfare benefits.