About the Role
Hoop Telecoms Limited is a rapidly growing telecommunications service provider dedicated to delivering exceptional voice, video, and data solutions globally. We are currently seeking a proactive and detail-oriented IT Support Officer to join our dynamic IT team. In this role, you will be instrumental in providing frontline technical support to internal employees, maintaining our hardware and software systems, and guaranteeing maximum uptime across our office infrastructure and communications toolchain.
Key Responsibilities- Serve as the primary point of contact for staff seeking technical assistance via helpdesk, email, or in-person channels.
- Troubleshoot, diagnose, and resolve day-to-day hardware, software, network, and system issues efficiently.
- Configure, deploy, and maintain desktop computers, laptops, printers, IP phones, extension lines, and office peripherals.
- Administer user accounts, permissions, and email access across platforms like Microsoft 365 and Google Workspace.
- Monitor local area network LAN, Wi-Fi, and internet connectivity across office locations to guarantee uninterrupted uptime.
- Perform routine software updates, system patches, and antivirus maintenance across all workstations.
- Track and maintain an accurate inventory of corporate IT assets, software licenses, and hardware equipment.
- Enforce corporate IT security policies, conduct routine data backups, and assist in system recovery protocols.
- Support employee onboarding and offboarding procedures by provisioning or revoking user access and hardware.
- Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- Minimum of 1 to 3 years of hands-on experience in an IT support, helpdesk, or systems administration role.
- Strong working knowledge of Windows and macOS operating systems.
- Proficiency in Active Directory, Microsoft 365, Google Workspace, and VoIP or IP telephony setup.
- Solid understanding of fundamental networking concepts including TCP/IP, DNS, DHCP, VPNs, routers, and switches.
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Strong verbal and written communication skills with a customer-centric mindset.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading telecom firm.
- Health insurance and other corporate wellness benefits.
- Collaborative, innovative, and fast-paced work environment.