About the Role
Eko Maintenance Limited is a rapidly growing facility management company specializing in the maintenance of high-rise building facilities, with our office located in Victoria Island, Lagos. We are currently seeking a dedicated and proactive IT Support Officer to provide robust technical support to our users, maintain computer systems and networks, troubleshoot hardware and software issues, and ensure the uninterrupted operation of IT services across the organization.
Key Responsibilities- Provide reliable first-line technical support to employees across all departments.
- Install, configure, and maintain computers, printers, and other essential IT equipment.
- Troubleshoot and resolve hardware, software, network, and system issues efficiently.
- Set up and manage user accounts, email accounts, and access permissions.
- Monitor and maintain IT infrastructure and core security measures.
- Respond promptly to helpdesk requests and resolve issues within agreed timelines.
- Support onboarding activities by preparing laptops, user accounts, and required IT equipment for new hires.
- Maintain accurate and up-to-date records of IT assets and daily support activities.
- Assist with software updates, regular data backups, and system upgrades.
- Escalate complex technical issues to higher-level support teams when necessary.
- Bachelor's Degree or HND in Computer Science, Information Technology, or a related field.
- 1 to 3 years of hands-on IT support experience in a corporate environment.
- Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
- Familiarity with Active Directory and user account administration.
- Possession of preferred certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation is a strong advantage.
- Exceptional problem-solving, customer service, and communication skills.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skills development in a dynamic facility management environment.
- Health insurance and other corporate welfare benefits.
- A collaborative and supportive workplace culture based in Victoria Island, Lagos.