About the Role
inq. is seeking a dedicated and proactive IT Support Officer to join our dynamic team in Nigeria. As a global leading-edge solutions provider specializing in Edge AI, IoT, SDN/NFV, and cloud services, we rely heavily on a resilient internal IT infrastructure. In this role, you will ensure seamless daily IT operations, provide exceptional helpdesk support to our internal stakeholders, and maintain the reliability of our network and hardware assets across our Lagos, Abuja, and Port Harcourt offices.
Key Responsibilities- Provide comprehensive helpdesk support, including the installation, configuration, and troubleshooting of desktops, laptops, and operating systems.
- Ensure daily and monthly data backups across all inq. Nigeria offices and liaise with regional IT contacts.
- Troubleshoot and resolve LAN, wireless network issues, and maintain high uptime for network printers.
- Manage endpoint vulnerability, patch management, and assist in maintaining firewall and overall IT security implementation.
- Monitor IT infrastructure, NetBoz EMS in data centers, and camera surveillance system uptime.
- Perform IT inventory tracking, asset management, and provide remote access support.
- Participate in on-call and after-hours support rotations as required.
- BSc or HND in Computer Science, Computer Engineering, or a related technical discipline.
- Professional certifications such as MCSE, MCP, CCNA, or CCNP are highly advantageous.
- Proven experience in helpdesk services, system and network administration, and network security.
- Strong problem-solving abilities with excellent communication and interpersonal skills.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and technical certification support.
- Collaborative and innovative work environment with a leading global technology company.