About the Role
Spectrum Books Limited has a long history of placing worthy books in the hands of readers across West Africa, aiming to change the publishing landscape in Nigeria and Africa through dynamic educational publications. We are seeking a dedicated IT Support Officer to oversee company systems, network connections, and IT equipment, ensuring seamless business operations.
Key Responsibilities- Manage the helpdesk by troubleshooting and resolving hardware, software, and ERP system issues for staff.
- Maintain and monitor local area networks, Wi-Fi, and internet infrastructure across head office and key depots.
- Configure laptops, desktops, and mobile devices for new employees, including email and software permissions.
- Maintain an accurate register of all IT equipment and software licenses.
- Liaise with ERP vendors to escalate and resolve complex technical issues.
- Train non-technical staff on new software, tools, and digital security policies.
- Enforce IT security practices such as data handling, system updates, and phishing awareness.
- Support physical security operations including CCTV and access control systems.
- Bachelor Degree with a minimum of Second Class Lower in Computer Science, Information Technology, or related fields.
- Minimum of 3 years of hands-on IT support and troubleshooting experience.
- Strong working knowledge of Windows OS, Microsoft 365, and networking fundamentals.
- Familiarity with ERP applications and Active Directory user management.
- Relevant certifications such as CompTIA A+ or Network+ are an advantage.
- Exceptional problem-solving, analytical, and customer service skills.
- Competitive salary package within the publishing industry.
- Opportunities for professional growth and technical skills development.
- Collaborative and dynamic working environment.