About the Role
Intelics Solutions is Africa’s largest Information Management Service provider, offering innovative business process and technology solutions across diverse industry verticals. We are currently seeking a dynamic and dedicated IT Support / Help Desk Engineer with strong CCNA and MCSE certifications to deliver exceptional technical support and maintain our robust infrastructure in Nigeria.
Key Responsibilities- Log, track, prioritize, and resolve end-user support requests using helpdesk ticketing systems.
- Troubleshoot, configure, and repair Windows and macOS workstations, mobile devices, printers, and peripherals.
- Monitor and troubleshoot local area network switches, routers, firewalls, and wireless access points.
- Diagnose TCP/IP, DNS, DHCP, and VPN issues to ensure uninterrupted network access.
- Manage user accounts, group policies, permissions, and security settings via Active Directory.
- Support Windows Server environments, backup solutions, disaster recovery routines, and Microsoft 365 administration.
- B.Sc., HND, or Associate’s Degree in Computer Science, Information Technology, or a related field.
- Cisco Certified Network Associate (CCNA) certification.
- Microsoft Certified Solutions Expert (MCSE) or relevant Microsoft role-based equivalents.
- 2 to 5 years of hands-on experience in an IT helpdesk, desktop support, or network administration role.
- Strong knowledge of Windows OS, macOS, Active Directory, DNS, DHCP, and TCP/IP routing.
- Exceptional verbal and written communication skills with a strong customer-service mindset.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and continuous learning within a global organization.
- Collaborative and innovative work environment with cutting-edge enterprise technology.