About the Role
Skache Integrated Services Limited is seeking a dynamic and results-driven IT Support Engineer to join our growing team. In this role, you will be responsible for hands-on technical activities, server management, and maintaining strong relationships with our esteemed clients through exceptional service delivery.
Key Responsibilities- Diagnose and troubleshoot complex software and hardware issues, including account setups and network configurations.
- Configure and manage Active Directory, alongside Kyocera and HP printing machines for both hardware and software.
- Deploy and maintain CCTV surveillance systems and manage computer system installations.
- Design and execute network installations ranging from Layer 1 to Layer 3.
- Leverage familiarity with Cisco, Sophos, and Microsoft 365 environments.
- Guide clients through technical resolution steps via phone, email, or chat.
- Monitor logged support tickets to proactively identify and resolve recurring IT issues.
- Conduct product and service presentations to prospective clients, highlighting key features and benefits.
- Prepare comprehensive technical reports for supervisor review and team meetings.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 to 6 years of proven professional experience in an IT support or engineering role.
- Strong working knowledge of networking principles, server management, and security tools.
- Exceptional problem-solving, communication, and interpersonal skills.
- Ability to manage client relationships and deliver engaging technical presentations.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and technical certifications.
- Dynamic and collaborative work environment.