About the Role
Unified Payment Services Limited (UP), Nigeria's premier payments and financial technology company founded in 1997, is looking for a dedicated IT Specialist to join our dynamic team. In this role, you will provide critical technical support to Hope PS Bank, ensuring the seamless operation of digital banking channels and core processing systems.
Key Responsibilities- Facilitate the technical implementation of innovative new solutions and software updates.
- Test and deploy new updates across Hope Banking channels including USSD, Internet Banking, Agency, and Mobile platforms.
- Monitor daily transactions across diverse banking channels and the Hope Processing System (HDP).
- Oversee the Hope core banking application (PRIME) and ensure reliable daily system backups.
- Provide expert second-level technical support to the Hope PSBank Customer Care team.
- Track and manage technical issues while monitoring resource utilization on digital platform servers.
- Generate comprehensive daily, weekly, monthly, and quarterly operational reports.
- Execute ad-hoc technical tasks as assigned by management.
- Minimum of an Ordinary National Diploma (OND) in Information Technology, Computer Science, or a related discipline.
- At least 3 years of hands-on experience in IT support within a fast-paced environment.
- Strong analytical and problem-solving abilities with a keen eye for system performance and issue tracking.
- Excellent communication and collaboration skills to support cross-functional teams and customer care.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement in a leading fintech institution.
- A collaborative and innovative work culture backed by industry leaders.