About the Role
Layer3 is a leading network and enterprise solutions provider delivering world-class technology services across Africa. We are seeking a dynamic and technically proficient Team Lead, IT Support & Application to drive the operational efficiency, reliability, and security of our on-premises infrastructure, applications, and end-user technologies. In this critical role based in Abuja, Nigeria, you will oversee datacenter operations, virtualization platforms, cybersecurity hardening, and service support systems to align with our strategic goals.
Key Responsibilities- Lead the design, deployment, optimization, and maintenance of Layer3's on-premises infrastructure and Proxmox VE virtualization environments.
- Administer Microsoft 365 services, ensure VAPT remediation, and manage endpoint security controls like SentinelOne and Cloudflare WAF.
- Coordinate DevOps and MLOps workflows, backend engineering for Layer3Pay, and mobile API integrations.
- Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring strict SLA compliance.
- Mentor and train engineers in virtualization, Python, Power BI, networking, and industry best practices.
- Minimum of 5 years of relevant experience in IT support, application management, or a similar role.
- Proficiency in Windows, macOS, and Linux operating systems with strong knowledge of network protocols.
- Hands-on expertise in cloud services, storage engineering, cybersecurity hardening, and ITSM operations.
- Relevant professional certifications such as ITIL, VMware, CompTIA, or MCDBA are a strong advantage.
- Proven leadership capabilities with a track record of team development and technical training.
- Competitive salary package with performance-based incentives.
- Opportunities for continuous professional development and global certifications.
- Dynamic, collaborative work environment at a leading Nigerian technology solutions provider.