About the Role
Unified Payment Services Limited (UP), Nigeria's premier financial technology company founded in 1997, is looking for a dedicated and skilled IT Specialist (Supervisor 1) to join our dynamic team. In this role, you will play a critical part in ensuring the seamless technical operation and optimal performance of Hope PS Bank's digital platforms and transaction channels, contributing to our vision of being Africa's most preferred e-payment service provider.
Key Responsibilities- Lead the technical implementation of innovative new solutions and system enhancements.
- Conduct rigorous testing and deployment of updates for Hope Banking channels, including USSD, Internet Banking, Agency, and Mobile.
- Perform daily, weekly, monthly, and quarterly operational report generation.
- Monitor daily transactions across all digital channels and the Hope processing system (HDP).
- Provide expert second-level technical support to the Hope PS Bank Customer Care team.
- Monitor resource utilization on Hope digital platform servers and the core banking application (PRIME).
- Manage issue tracking efficiently and execute daily system backups.
- Minimum of an Ordinary National Diploma (OND) in Information Technology, Computer Science, or a related field.
- At least 2 years of proven hands-on experience in IT support within a fast-paced environment.
- Strong analytical and problem-solving skills with a keen eye for system performance and troubleshooting.
- Ability to work collaboratively and manage ad-hoc technical tasks effectively.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within Nigeria's leading fintech ecosystem.