About the Role
TechnoServe is a leading nonprofit organization that develops business solutions to poverty by linking people to information, capital, and markets. We believe in the power of private enterprise to transform lives. We are currently seeking a dynamic IT Specialist to support the efficient and effective operations of our country office IT systems and ensure maximum uptime for all technical equipment and infrastructure.
Key Responsibilities- Ensure maximum uptime and reliability of all IT systems, infrastructure, and services across main and sub-offices.
- Manage end-user support, diagnosing and resolving technical issues related to laptops, desktops, printers, mobile devices, CCTV, and biometric systems.
- Maintain and troubleshoot network infrastructure, including routers, switches, and access points, to guarantee continuous connectivity.
- Engage with vendors and ISPs to evaluate proposals, manage service-level compliance, and optimize internet services.
- Develop, maintain, and continuously update a comprehensive digital IT asset and inventory register with quarterly tracking.
- Enforce corporate IT policies, support staff onboarding, and provide user training on best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 3 years of IT support and administration experience; or a Master's degree with a minimum of 1 year of experience.
- Demonstrated experience working in Nigeria, preferably within an International Non-Governmental Organization (INGO).
- Prior experience supporting donor-funded projects and collaborating with regional technical teams.
- Strong expertise in hardware troubleshooting, network administration, vendor management, and IT asset tracking.
- Competitive salary aligned with the non-profit sector in Nigeria.
- Opportunity to contribute to impactful, donor-funded international development initiatives.
- Professional growth in a collaborative, mission-driven global organization.