About the Role
Pagatech Limited is pioneering financial inclusion across Africa through innovative mobile payment solutions, most notably our flagship product, Paga. Founded in 2009, our vision is to enable a cashless society and bank the unbanked by turning any mobile phone into a secure electronic wallet. We are currently seeking a dynamic and results-driven Inside Sales Consultant to join our growing team in Nigeria. In this role, you will play a crucial part in managing and expanding our agent network, reactivating inactive accounts, and maximizing revenue through targeted telemarketing and relationship-building strategies.
Key Responsibilities- Conduct outbound calls to agents to monitor activities, resolve operational issues, and address complaints efficiently.
- Convert pre-qualified sales leads, generate new business opportunities, and utilize upselling tactics to secure optimal deals.
- Build and maintain lasting, trust-based relationships with agents to guarantee an exceptional customer experience.
- Meet and consistently exceed inside sales call metrics and key performance indicators.
- Utilize internal software, databases, scripts, and communication tools such as Freshdesk and Xcally accurately.
- Maintain detailed records of telephone communications and interactions in compliance with company policies.
- Bachelor's degree from an accredited institution.
- Proven experience in inside sales, telemarketing, or customer relationship management within the fintech or tech sector.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel.
- Familiarity with CRM and support tools such as Freshdesk and Xcally.
- Strong problem-solving, analytical, and active listening skills.
- Self-driven, proactive, and detail-oriented with excellent interpersonal and communication abilities.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous learning.
- A vibrant, collaborative work environment at a leading African fintech pioneer.