About the Role
Pagatech Limited is pioneering financial inclusion and a cashless society across Africa through our flagship mobile payments platform, Paga. We are currently seeking a dynamic and results-driven Inside Sales Consultant to join our growing team in Nigeria. In this role, you will be responsible for managing existing agents, reactivating inactive accounts, expanding our agent network, and boosting revenue through strategic telemarketing and relationship management.
Key Responsibilities- Make proactive calls to agents to monitor activities, address operational issues, and resolve complaints efficiently.
- Convert pre-qualified sales leads, generate new business opportunities, and upsell products to secure optimal deals.
- Build and maintain lasting, trust-based relationships with agents to ensure exceptional customer satisfaction.
- Utilize internal CRM databases, scripts, and software tools like Freshdesk and Xcally to track interactions and achieve sales metrics.
- Provide tailored product recommendations that align with agents' business needs.
- Participate in continuous training to deepen product knowledge and adhere to company policies.
- Bachelor’s degree from an accredited university or college.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Familiarity with customer support and telemarketing tools such as Freshdesk and Xcally.
- Strong analytical, problem-solving, and conflict-resolution skills.
- Exceptional interpersonal and communication abilities, with a self-driven and detail-oriented mindset.
- Competitive salary package with performance incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within a leading fintech company.
- A collaborative, innovative, and fast-paced work environment.