About the Role
PeopleOS is partnering with a leading organization to find a dynamic and skilled Infrastructure Support Engineer for Splashers Technologies Limited in Nigeria. In this role, you will serve as the primary point of contact for IT-related inquiries, ensuring the seamless operation of hardware, software, and network resources to empower our workforce and drive business success.
Key Responsibilities- Provide first-level technical support to staff for hardware, software, and basic network-related issues.
- Receive, log, track, and resolve IT support requests, incidents, and user inquiries in a timely manner.
- Setup, configure, and maintain desktop computers, laptops, printers, and other essential IT peripherals.
- Install, configure, and update operating systems, applications, security patches, and approved software suites.
- Assist users with password resets, account access management, email configuration, and Microsoft 365 support.
- Troubleshoot basic connectivity issues involving LAN, Wi-Fi, VPN, and other network resources.
- Maintain accurate records of IT assets, equipment deployment, and software inventory.
- Escalate complex technical issues to appropriate infrastructure or network engineering personnel.
- Ensure adherence to company IT policies, security protocols, and acceptable-use guidelines.
- Diploma, HND, or Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
- 2 to 3 years of proven experience in an IT support, helpdesk, or technical support role.
- Solid working knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
- Familiarity with networking fundamentals including LAN, Wi-Fi, VPN, and TCP/IP basics.
- Strong problem-solving abilities and excellent communication skills to assist non-technical users.
- Relevant professional certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, or Microsoft 365 Fundamentals will be a distinct advantage.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and IT certification sponsorship.
- A collaborative, innovative, and growth-oriented work environment.