About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. We are looking for a results-driven Implementation Officer to join our team in Rivers State (covering Port Harcourt, Obio-Akpor, and Ikwerre). In this role, you will bridge the gap between sales and long-term customer success by ensuring new retail customers successfully adopt the Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
Key Responsibilities- Design and execute tailored onboarding plans that guide merchants from initial signup to full operational usage with clear milestones.
- Guide retail customers through initial Moniebook POS setup, configuration, and workflow optimization.
- Conduct engaging live, one-on-one, and group training sessions to empower retail staff to use the POS system independently.
- Monitor customer usage data, transaction volumes, and feature adoption to proactively identify and support at-risk merchants.
- Troubleshoot technical issues during onboarding, escalating complex challenges to the Product and Engineering teams as needed.
- Maintain accurate CRM records of customer interactions, onboarding progress, and configuration details.
- Execute seamless, well-documented handoffs to Account Managers upon successful onboarding completion.
- Gather and share customer feedback, feature requests, and market insights with internal product teams.
- 2 to 4 years of experience in customer onboarding, customer success, implementation, or account management, preferably within SaaS or POS tech.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- Must be based in Rivers State (Port Harcourt, Obio-Akpor, or Ikwerre) and specify your preferred location.
- Exceptional communication, presentation, and interpersonal skills with the ability to train diverse audiences.
- Strong problem-solving abilities and a customer-first mindset with high attention to detail.
- Technical aptitude and comfort using modern software tools and CRM platforms.
- Competitive salary with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement in a fast-growing fintech unicorn.
- Collaborative, dynamic, and impact-driven work environment.