About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building an all-in-one financial ecosystem for businesses. We are looking for a dynamic Implementation Officer to join our team in Rivers State (Port Harcourt, Obio-Akpor, and Ikwerre). In this role, you will bridge the gap between sales and long-term customer success, ensuring that new retail merchants successfully adopt the Moniebook POS into their daily operations within their first 30 to 60 days.
Key Responsibilities- Design and execute structured, high-touch onboarding plans that guide retail merchants from signup to full operational usage.
- Conduct engaging live training sessions and product setup for Moniebook POS users, empowering them to utilize core features independently.
- Monitor customer usage metrics and transaction volumes to proactively identify and support at-risk accounts.
- Provide frontline technical troubleshooting and escalate complex issues efficiently while maintaining open communication.
- Maintain accurate CRM records and execute seamless account manager handoffs upon successful onboarding completion.
- Capture vital merchant feedback and product insights to continuously improve the user experience.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2 to 4 years of proven experience in customer onboarding, success, implementation, or account management within SaaS, retail tech, or POS environments.
- Must reside in Rivers State (specifically Obio-Akpor, Port Harcourt, or Ikwerre) and indicate your preferred location.
- Exceptional communication, presentation, and problem-solving skills with a customer-first mindset.
- Strong technical aptitude and high organizational capability to manage multiple onboarding projects simultaneously.
- Competitive salary with attractive annual bonus opportunities.
- Comprehensive health insurance and pension plans.
- A people-first company culture focused on well-being, continuous learning, and professional development.