About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive ecosystem for businesses. We are seeking a dedicated Implementation Officer to join our team in Oyo State (including Ido, Egbeda, Lagelu, and Ogbomoso North) to ensure retail customers successfully adopt the Moniebook POS system.
Key Responsibilities- Design and execute tailored onboarding programs guiding retail customers from signup to active operational usage.
- Conduct engaging live training sessions for retail staff on core Moniebook features and best practices.
- Monitor customer usage data, transaction volume, and feature adoption to identify and support at-risk users.
- Provide troubleshooting support and coordinate with technical teams for complex issue resolution.
- Execute seamless handoffs to Account Managers, documenting customer goals and ongoing requirements.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2 to 4 years of experience in customer onboarding, customer success, implementation, or account management.
- Must be based in Oyo State (Ido, Egbeda, Lagelu, or Ogbomoso North) and state preferred location.
- Exceptional communication, training, problem-solving, and organizational skills.
- Attractive salary and competitive compensation package.
- Comprehensive health insurance and pension benefits.
- Vibrant, learning-focused work environment with strong professional growth opportunities.