About the Role
As an Implementation Officer at Moniepoint, you will be the primary guide for new retail customers during their critical early adoption phase with Moniebook POS. This role bridges sales and customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating across Oyo State locations including Ido, Egbeda, Lagelu, and Ogbomoso North, you will understand each retailer's unique operational needs, configure solutions to fit their workflow, and drive product adoption that sets the foundation for long-term retention.
Key Responsibilities- Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics for each customer
- Guide customers through Moniebook POS setup and configuration based on their operational requirements
- Conduct engaging one-on-one and group training sessions for retail staff on core features and best practices
- Monitor usage data, transaction volumes, and feature adoption to identify at-risk customers requiring intervention
- Build trust-based relationships with key stakeholders through responsive, empathetic support
- Troubleshoot technical issues and escalate complex problems while maintaining customer communication
- Maintain accurate CRM records and documentation of customer interactions and progress
- Execute smooth handoffs to Account Managers with comprehensive context on customer goals and patterns
- Capture and share customer feedback and product insights with Product and management teams
- 2-4 years in customer onboarding, success, implementation, or account management (SaaS/retail technology preferred)
- NYSC completion or valid exemption/exclusion certificate
- Proven track record of successfully onboarding customers and driving product adoption
- Excellent communication, presentation, and training skills for diverse audiences
- Strong problem-solving and analytical capabilities with customer-first mindset
- Highly organized, detail-oriented, and capable of managing multiple projects simultaneously
- Self-motivated, proactive, and adaptable with technical aptitude
- Bachelor's degree in Business, Technology, Communication, or related field
- Based in specified Oyo State locations (Ido, Egbeda, Lagelu, Ogbomoso North)
- Experience creating training materials or knowledge base content
- Exposure to SaaS methodologies and customer health scoring