About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a passionate and results-driven Implementation Officer to join our team in Oyo State (covering Ido, Egbeda, Lagelu, and Ogbomoso North). In this role, you will ensure new retail customers successfully adopt the Moniebook POS into their daily store operations through structured, high-touch onboarding experiences, setting the foundation for long-term retention and business growth.
Key Responsibilities- Create and execute tailored onboarding plans that guide retail customers from signup to full operational usage, defining clear milestones and success metrics.
- Guide customers through initial Moniebook POS setup, configuration, and workflow optimization.
- Conduct engaging live training sessions, both one-on-one and in groups, to educate retail staff on core features and best practices.
- Monitor customer usage data, transaction volumes, and feature adoption to proactively identify at-risk accounts and provide targeted support.
- Build strong, trust-based relationships with key stakeholders, acting as their primary guide during the critical early adoption phase.
- Provide troubleshooting support for technical issues, coordinate with engineering teams, and manage customer expectations effectively.
- Maintain accurate records of customer interactions and onboarding progress within the CRM platform.
- Execute seamless handoffs to Account Managers, providing detailed context on customer goals, usage patterns, and ongoing needs.
- Capture and share customer feedback with Product and Account Management teams to continuously improve the onboarding process.
- 2 to 4 years of professional experience in customer onboarding, customer success, implementation, or account management, preferably within SaaS, retail tech, or POS systems.
- Must have completed the mandatory NYSC program or possess a valid exemption/exclusion certificate.
- Proven track record of driving software adoption and successfully managing customer implementation projects.
- Exceptional communication, presentation, and interpersonal skills with the ability to train diverse audiences.
- Strong problem-solving and analytical skills with a genuine customer-first mindset.
- Must reside in or be willing to work within Oyo State (Ido, Egbeda, Lagelu, or Ogbomoso North).
- Bachelor's degree in Business, Technology, Communication, or a related field.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for rapid career growth within a fast-paced fintech environment.
- Continuous learning, professional development support, and collaborative team culture.