About the Role
Moniepoint is a financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses. As an Implementation Officer based in Ogun State, you'll be the primary guide for new retail customers during their critical early adoption phase of Moniebook POS. You'll understand each retailer's unique operational needs, configure solutions to fit their workflow, deliver engaging training, and drive product adoption that sets the foundation for long-term retention and growth.
Key Responsibilities- Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics for each customer
- Guide customers through Moniebook POS setup, configuration, and initial product launch
- Conduct engaging one-on-one and group training sessions for retail staff on core features and best practices
- Monitor usage data and adoption signals to proactively identify at-risk customers and intervene with targeted support
- Build strong, trust-based relationships with key stakeholders during the critical onboarding period
- Provide troubleshooting support for technical issues and escalate complex problems to Product/Engineering teams
- Maintain accurate CRM records and document customer interactions, progress, and best practices
- Execute smooth, well-documented handoffs to Account Managers with complete context on customer goals and concerns
- Capture and share customer feedback, feature requests, and insights with Product and Account management teams
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems)
- Must have completed NYSC or possess valid exemption/exclusion certificate
- Proven track record of successfully onboarding customers to software platforms
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical capabilities
- Customer-first mindset with genuine passion for helping businesses succeed
- Highly organised, detail-oriented, and capable of managing multiple projects simultaneously
- Technical aptitude and comfort with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- Based in Ogun State: Ado-Odo/Ota, Abeokuta South, Obafemi/Owode, or Shagamu
- Experience creating training materials and knowledge base content
- Exposure to SaaS onboarding methodologies and customer health scoring
- Familiarity with customer success best practices and frameworks