About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a robust financial ecosystem for businesses. We are currently looking for a dynamic Implementation Officer to join our team in Ogun (Abeokuta South, Obafemi/Owode, Shagamu). In this role, you will ensure new retail customers successfully adopt the Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
Key Responsibilities- Design and execute tailored onboarding plans that guide retail customers from signup to full operational usage.
- Guide customers through initial Moniebook POS setup, configuration, and workflow alignment.
- Conduct engaging live training sessions to educate retail staff on core features and operational best practices.
- Monitor customer usage data and transaction volumes to proactively identify and support at-risk accounts.
- Provide troubleshooting support and manage technical escalations in collaboration with product teams.
- Execute smooth, well-documented handoffs to Account Managers to ensure long-term customer retention and satisfaction.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2 to 4 years of experience in customer onboarding, customer success, implementation, or account management.
- Completed NYSC or possession of a valid exemption/exclusion certificate.
- Must be based in Ogun (Abeokuta South, Obafemi/Owode, or Shagamu).
- Exceptional communication, presentation, and problem-solving skills with a customer-first mindset.
- Attractive salary package with pension and health insurance benefits.
- Annual performance bonus and opportunities for financial growth.
- A people-first culture emphasizing continuous learning, collaboration, and professional development.