About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We are seeking a results-driven Implementation Officer to join our team in Lagos. In this role, you will ensure new retail customers successfully adopt the Moniebook POS into their daily operations through structured, high-touch onboarding experiences, bridging the gap between sales and long-term customer success.
Key Responsibilities- Design and execute tailored onboarding plans that guide merchants from signup to full operational usage within 30 to 60 days.
- Conduct engaging live training sessions, both one-on-one and in groups, to educate retail staff on core features and workflows.
- Monitor customer usage data and transaction volumes to proactively identify at-risk accounts and provide targeted support.
- Troubleshoot technical issues, coordinate with engineering teams, and manage customer expectations during the onboarding phase.
- Maintain accurate CRM records and execute seamless account manager handoffs to ensure long-term retention.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2 to 4 years of experience in customer onboarding, success, implementation, or account management within fintech, SaaS, or retail tech.
- Based in Lagos State with familiarity across key commercial areas such as Ikeja, Surulere, Lagos Island, and Alimosho.
- Exceptional communication, presentation, and problem-solving skills with a customer-first mindset.
- Competitive salary with attractive annual bonuses and pension schemes.
- Comprehensive health insurance coverage.
- A learning-focused work environment with continuous professional development opportunities.