About the Role
Moniepoint is a financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses. As an Implementation Officer, you will serve as the primary guide for new retail customers during their critical early adoption phase, transforming them into confident, active Moniebook POS users who derive maximum value from the platform.
Key Responsibilities- Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics
- Guide customers through Moniebook POS setup and initial configuration
- Conduct engaging live training sessions (one-on-one and group) for retail staff
- Monitor customer usage data, transaction volume, and feature adoption patterns
- Proactively identify at-risk customers and intervene with targeted support
- Build trust-based relationships with key stakeholders and address concerns empathetically
- Provide troubleshooting support and escalate complex technical issues appropriately
- Maintain accurate CRM records and document best practices
- Execute smooth handoffs to Account Managers with comprehensive context
- Capture customer feedback and competitive insights to inform product improvements
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management (SaaS, retail technology, or POS systems preferred)
- Completed NYSC or possess valid exemption/exclusion certificate
- Proven track record of successfully onboarding customers and driving product adoption
- Excellent communication and presentation skills
- Strong problem-solving and analytical abilities
- Customer-first mindset with genuine passion for delivering exceptional experiences
- Highly organised, detail-oriented, and capable of managing multiple projects
- Self-motivated, proactive, and adaptable
- Technical aptitude with software tools
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent experience)
- Based in Imo (Owerri Municipal, Owerri West, or Owerri North)