About the Role
Moniepoint is a leading financial technology company digitising Africa's real economy by building a robust financial ecosystem for businesses. We are currently looking for a dynamic Implementation Officer to join our team in Imo (covering Owerri Municipal, Owerri West, and Owerri North). In this role, you will ensure new retail customers successfully adopt the Moniebook POS into their daily store operations through structured, high-touch onboarding experiences, bridging the gap between sales and long-term customer success.
Key Responsibilities- Design and execute tailored onboarding plans that guide customers from signup to full operational usage with clear milestones.
- Guide retail merchants through initial Moniebook POS setup and system configuration to fit their unique workflows.
- Conduct engaging live training sessions, both one-on-one and in groups, to educate retail staff on core features and best practices.
- Monitor customer usage data, transaction volumes, and feature adoption to proactively identify and support at-risk customers.
- Provide troubleshooting support for technical issues, coordinate escalations, and manage customer expectations effectively.
- Execute seamless account manager handoffs, documenting customer goals, usage patterns, and relationship notes for continuity.
- 2 to 4 years of experience in customer onboarding, customer success, implementation, or account management within SaaS, retail tech, or POS systems.
- Must have completed NYSC or possess a valid exemption or exclusion certificate.
- Must be currently based in Imo (Owerri Municipal, Owerri West, or Owerri North).
- Proven track record of driving product adoption and delivering exceptional customer training.
- Strong problem-solving, communication, and analytical skills with a customer-first mindset.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- Competitive salary and performance-based incentives.
- Opportunities for rapid career growth in a fast-paced fintech environment.
- Comprehensive health insurance and wellness benefits.
- Collaborative and dynamic workplace culture with continuous learning opportunities.