About the Role
Design Union is a premier international development, planning, and construction group delivering landmark projects across Africa, with a strong emphasis on Nigeria. Our diverse portfolio spans infrastructure, real estate, educational institutions, corporate spaces, oil and gas, and residential sectors, all executed to international best practice standards. We are currently seeking a dynamic and articulate Call Centre Agent to join our growing team in Nigeria and serve as the primary voice of our organization.
Key Responsibilities- Handle inbound and outbound customer calls with professionalism, empathy, and efficiency.
- Respond promptly to detailed enquiries regarding our services, bookings, events, and memberships.
- Attend to customer complaints effectively, de-escalating tense situations and escalating complex issues when necessary.
- Follow up proactively on pending enquiries, generated leads, bookings, and specific customer requests.
- Record customer interactions, feedback, and data accurately within our internal CRM systems.
- Identify potential sales opportunities during customer interactions and convert them to drive business growth.
- Coordinate seamlessly with internal departments to ensure rapid resolution of customer requests and maintenance issues.
- Maintain a polished, professional, and courteous telephone manner at all times.
- Bachelor's degree or equivalent academic qualification from a recognized institution.
- Minimum of 3 years of proven professional experience in customer service, call centre operations, hospitality, or a related role.
- Exceptional verbal and written communication skills with outstanding interpersonal abilities.
- Strong active listening, problem-solving, and meticulous follow-up skills.
- Naturally customer-focused, confident, and resilient personality.
- Demonstrated ability to thrive in a high-pressure environment while handling difficult customers with composure and tact.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a multinational group.
- Comprehensive health insurance and wellness benefits.
- Dynamic, collaborative, and inclusive work environment in a prestigious organization.