About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a robust financial ecosystem for businesses. We are seeking a customer-obsessed Implementation Officer based in Imo (Owerri Municipal, Owerri West, or Owerri North) to ensure new retail customers successfully adopt the Moniebook POS into their daily store operations.
Key Responsibilities- Design and execute tailored onboarding plans to guide retail customers from signup to full operational usage.
- Conduct engaging live training sessions and product setups to ensure users are confident with the Moniebook POS system.
- Monitor customer usage data and transaction volumes to proactively identify and support at-risk users.
- Provide frontline technical troubleshooting and escalate complex issues while maintaining clear communication.
- Execute seamless handoffs to Account Managers to ensure long-term customer retention and satisfaction.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management.
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- Strong communication, problem-solving, and interpersonal skills with a passion for helping businesses succeed.
- Based in Imo with familiarity in Owerri Municipal, Owerri West, or Owerri North.
- Attractive salary package with pension and comprehensive health insurance.
- Annual performance bonus and structured employee well-being initiatives.
- Dynamic, learning-focused environment with opportunities for professional growth.