About the Role
Moniepoint is a financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide payment solutions, banking services, credit facilities, and business management tools that empower retailers and merchants to thrive in the digital economy.
As Implementation Officer, you will serve as the primary guide for newly onboarded Moniebook POS customers during their critical adoption phase. You will design tailored onboarding experiences, configure systems to match unique operational needs, deliver engaging training, and monitor progress to ensure customers become confident, active users who realise maximum value from the platform.
Key Responsibilities- Design and execute customised onboarding plans with clear milestones, timelines, and success metrics
- Guide customers through Moniebook POS setup and initial configuration
- Conduct engaging one-on-one and group training sessions for retail staff on core features and best practices
- Monitor usage data and adoption metrics; proactively support at-risk customers
- Build trust-based relationships with key stakeholders during onboarding
- Provide troubleshooting support and escalate complex technical issues appropriately
- Maintain accurate records in CRM systems and document best practices
- Execute seamless handoffs to Account Managers with comprehensive context
- Capture customer feedback and insights to inform product improvements
- 2-4 years experience in customer onboarding, success, implementation, or account management (SaaS, retail tech, or POS preferred)
- NYSC completion or valid exemption/exclusion certificate required
- Proven track record of successful software onboarding and product adoption
- Excellent communication and presentation abilities
- Strong problem-solving and analytical skills
- Customer-first mindset with genuine passion for service excellence
- Highly organised, detail-oriented, and capable of managing multiple projects
- Self-motivated, proactive, and technically comfortable with software tools
- Bachelor's degree in Business, Technology, Communication, or related field
- Based in Enugu (North, South, East) or Nsukka