About the Role
Moniepoint is a financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses. As an Implementation Officer in Delta State, you will be the primary guide for new retail customers during their critical early adoption phase of Moniebook POS. You'll ensure customers successfully integrate our platform into their daily operations, driving product adoption and setting the foundation for long-term retention and growth.
Key Responsibilities- Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics for each customer
- Guide customers through Moniebook POS setup, configuration, and initial system deployment
- Conduct engaging one-on-one and group training sessions, empowering retail staff to use the platform independently
- Monitor customer usage data and adoption metrics, proactively identifying at-risk customers requiring intervention
- Build strong, trust-based relationships with key stakeholders and address concerns with empathy and solutions-oriented approaches
- Provide troubleshooting support for technical issues and escalate complex problems to Product/Engineering teams
- Maintain accurate records in CRM platforms and document best practices to improve onboarding resources
- Execute smooth handoffs to Account Managers with comprehensive context on customer goals and usage patterns
- Capture customer feedback and competitive insights to inform product development and process improvements
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles
- Proven track record of successfully onboarding customers to software platforms and driving adoption
- Excellent communication, presentation, and training skills for diverse audiences
- Strong problem-solving and analytical capabilities
- Genuine customer-first mindset with passion for delivering exceptional experiences
- Highly organised, detail-oriented, and capable of managing multiple projects simultaneously
- Self-motivated, proactive, adaptable, and comfortable working independently
- Technical aptitude with software tools and platforms
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent experience)
- Must be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, or Uvwie