About the Role
Moniepoint Inc. is seeking a dynamic and customer-obsessed Implementation Officer to join our team in Anambra (Idemili North, Nnewi North, Oyi, Ogbaru, Aguata, and Onitsha North). In this role, you will empower retail businesses by ensuring seamless onboarding, setup, and adoption of the Moniebook POS platform, driving early success and long-term retention.
Key Responsibilities- Design and execute tailored onboarding programs that guide retail customers from signup to full operational usage.
- Conduct engaging live training sessions, educating store staff on core Moniebook features and workflows.
- Monitor customer usage data and proactively intervene with at-risk accounts showing low product adoption.
- Provide frontline troubleshooting support and manage technical escalations in collaboration with product teams.
- Execute smooth, well-documented handoffs to Account Managers to ensure continuous long-term support.
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management within SaaS or POS technology.
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- Exceptional communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities with a customer-first mindset.
- Must be based in Anambra and indicate your preferred location within the specified local government areas.
- Competitive salary and performance-based incentives.
- Opportunity to work with a leading fintech digitising Africa's real economy.
- Comprehensive health coverage and professional development opportunities.