About the Role
Moniepoint is a leading financial technology company digitising Africa's real economy by building a comprehensive financial ecosystem for businesses, providing payment, banking, credit, and management tools to ensure their success.
We are currently looking for a result-driven Implementation Officer to join our team in Abia. In this role, you will ensure new retail customers successfully adopt the Moniebook POS into their daily operations through structured, high-touch onboarding experiences, setting the foundation for long-term retention and business growth.
Key Responsibilities- Create and execute tailored onboarding plans that guide customers from signup to full operational usage with clear milestones and success metrics.
- Guide retail merchants through initial Moniebook POS setup, device configuration, and workflow optimization.
- Conduct engaging live training sessions, both one-on-one and in groups, to educate retail staff on core features and operational best practices.
- Monitor customer usage data, transaction volume, and engagement signals to proactively identify at-risk accounts and intervene with targeted support.
- Build trust-based relationships with key stakeholders, addressing concerns with an empathetic, solutions-oriented approach.
- Provide frontline troubleshooting for technical issues and escalate complex challenges to product or engineering teams.
- Maintain accurate CRM records and execute smooth, well-documented handoffs to Account Managers upon onboarding completion.
- Capture and share actionable customer feedback, feature requests, and market insights with internal product teams.
- Bachelor degree in Business, Technology, Communication, or a related field, combined with 2 to 4 years of experience in customer onboarding, success, implementation, or account management.
- Must have completed the mandatory NYSC program or possess a valid exemption/exclusion certificate.
- Must be currently based in Abia, specifically covering Aba North, Aba South, or Umuahia North.
- Proven track record of driving software adoption and managing multiple customer implementation projects simultaneously.
- Exceptional communication, presentation, and problem-solving skills with a strong customer-first mindset.
- Technical aptitude and familiarity with SaaS products, POS systems, or retail technology solutions.
- Competitive salary package with performance incentives.
- Opportunities for rapid career growth and professional development in a fast-paced fintech environment.
- Comprehensive health insurance and wellness benefits.
- Collaborative, innovative, and dynamic work culture with a talented team.