About the Role
Footprint Hospitality is a bespoke hospitality consultancy with a high regard for excellence, exceptional service delivery, and human capacity building. We are in business to elevate the standard of hospitality and leisure services, and to reposition the category for better respect for its professionals. We are currently seeking a skilled and proactive ICT Officer to join our innovative team and ensure the seamless operation of our technological systems.
Key Responsibilities- Maintain, upgrade, and manage our organization's software, hardware, and networks.
- Provide technical support and troubleshooting assistance to staff for all hardware and software issues.
- Implement robust cybersecurity measures to protect company data, network access, and digital assets.
- Set up workstations, user accounts, and configure ICT equipment for new and existing employees.
- Collaborate with management to evaluate technological needs and recommend cost-effective ICT solutions.
- Maintain inventory of IT assets, software licenses, and manage vendor relationships.
- Ensure regular data backups and disaster recovery protocols are properly executed.
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 to 4 years of hands-on experience in an ICT support or administrative role.
- Strong knowledge of networking, operating systems, and hardware troubleshooting.
- Familiarity with hospitality management software and digital tools is an added advantage.
- Exceptional problem-solving abilities and strong attention to detail.
- Excellent communication and interpersonal skills with the ability to assist non-technical staff.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and capacity building within the hospitality sector.
- Dynamic, collaborative, and excellence-driven work environment.
- Health insurance and other staff welfare benefits.