About the Role
Jagz Hotel Ibadan, a premier 4-star luxury hotel, seeks a dedicated IT Assistant/Personnel to deliver comprehensive technical support across all hotel operations. You will work alongside our IT Manager to ensure seamless functionality of our technology infrastructure, including computers, networks, CCTV systems, PMS/POS platforms, and guest-facing technology. This role is critical to maintaining the exceptional service standards that define our brand commitment to excellence and guest satisfaction.
Key Responsibilities- Provide first-level technical support to staff across all departments, diagnosing and resolving hardware, software, network, and connectivity issues
- Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment
- Monitor hotel internet connectivity and local area networks; troubleshoot Wi-Fi, routers, switches, and access points
- Support Property Management System (PMS), Point-of-Sale (POS), and accounting software operations
- Maintain CCTV systems and security equipment, ensuring operational functionality and data confidentiality
- Conduct routine preventive maintenance on IT assets and identify equipment requiring repair or replacement
- Manage IT inventory, asset documentation, and user account administration
- Maintain comprehensive IT incident logs and technical documentation
- Support IT security procedures, antivirus updates, system backups, and incident reporting
- Coordinate with external service providers and vendors on technical matters
- OND, HND, B.Sc., or equivalent qualification in Computer Science, Information Technology, or related field
- 1–2 years relevant IT support experience, preferably in hospitality or hotel environments
- Proficiency with Windows operating systems and common business applications
- Basic network troubleshooting and LAN/Wi-Fi knowledge
- Understanding of CCTV and access-control systems
- Strong problem-solving, communication, and organizational skills
- High level of integrity, confidentiality, and attention to detail
- Professional IT certifications advantageous
- Opportunity to work in a prestigious luxury hotel brand committed to excellence
- Supportive team environment with professional development potential
- Exposure to diverse hospitality technology systems
- Competitive compensation and flexible benefits package