About the Role
Extramileage Consults Limited, a leading full-service Human Resource Outsourcing company, is currently seeking a dedicated and polished Hotel Receptionist on behalf of our client in the hospitality industry. In this role, you will serve as the primary point of contact for our guests, delivering exceptional customer service and ensuring a seamless check-in and check-out experience. The ideal candidate will combine a welcoming personality with strong organizational skills to maintain the high standards associated with a standard hotel environment.
Key Responsibilities- Greet and welcome hotel guests warmly upon arrival and departure, ensuring a memorable first impression.
- Manage room reservations, check-ins, and check-outs efficiently using hotel management software.
- Handle guest inquiries, requests, and complaints promptly and professionally, providing effective solutions.
- Process payments, issue room keys, and maintain accurate daily financial transaction records.
- Coordinate with housekeeping and maintenance teams to ensure rooms are pristine and ready for guests.
- Provide accurate information about hotel amenities, local attractions, and transportation services.
- Minimum of 2 years of relevant front desk experience within a standard hotel or hospitality environment.
- Professional demeanor, highly presentable appearance, and an excellent command of spoken and written English.
- Strong computer literacy and proficiency in hotel reservation software and Microsoft Office suite.
- Outstanding interpersonal skills with a natural flair for customer service and guest satisfaction.
- Ability to multitask, remain calm under pressure, and work effectively in rotational shifts.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Health insurance coverage and other standard employee welfare benefits.
- A supportive, dynamic, and engaging work environment.