About the Role
Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Operating across 12 countries and serving over 15 million people, we are transforming lives and driving the continent's clean energy transition. We are currently looking for a dynamic and results-driven Customer Finance Representative to join our growing team in Nigeria.
Key Responsibilities- Conduct regular field visits to locate customers with outstanding payments, understand payment delays, and negotiate realistic payment plans.
- Drive daily and weekly collections to achieve targets, focusing on high-priority overdue accounts and PAR reduction.
- Ensure all payment commitments are properly tracked, managed, and converted into actual collections.
- Collaborate with local agents, sales teams, and zonal leads to improve customer reach and resolve difficult accounts.
- Submit accurate and timely daily reports on field activities, collections, and customer feedback.
- Deliver exceptional customer service by addressing inquiries and explaining payment expectations professionally.
- Minimum of a National Diploma (OND) or Higher National Diploma (HND) in a relevant discipline.
- Previous experience in debt collection, microfinance, fintech, sales, or customer service is a strong advantage.
- Basic technical knowledge or vocational training in electrical/electronics engineering or renewable energy systems is preferred.
- Strong communication, negotiation, and interpersonal skills with the ability to speak both English and Hausa.
- Proficiency in using smartphones, data-entry applications, and basic digital reporting tools.
- High level of integrity, target-driven mindset, discipline, and willingness to undertake frequent field travel.
- Competitive salary with performance-based incentives and collection bonuses.
- Opportunities for professional growth and career advancement within the renewable energy sector.
- Comprehensive training on financial technologies, customer management, and solar systems.
- Dynamic, impact-driven work environment contributing to sustainable development in Africa.