About the Role
Extramileage Consults Limited is a leading full-service Human Resource Outsourcing company providing strategic talent solutions to top-tier businesses across Nigeria. We are currently looking for a vibrant, customer-centric, and well-organized Hotel Receptionist to join our client's hospitality team. In this role, you will serve as the primary point of contact for all guests, ensuring seamless check-ins, exceptional service delivery, and prompt resolution of inquiries to guarantee utmost guest satisfaction.
Key Responsibilities- Greet and welcome all guests warmly upon arrival and departure, maintaining a professional and polite demeanor at all times.
- Manage room reservations, check-ins, and check-outs efficiently using the hotel's property management software.
- Handle guest inquiries, requests, and complaints promptly, escalating complex issues to management when necessary.
- Process payments, issue room keys, and maintain accurate daily financial records of transactions.
- Provide comprehensive information about hotel amenities, local attractions, and dining options to enhance the guest experience.
- Coordinate seamlessly with the housekeeping and maintenance departments to ensure rooms are prepared to high standards.
- Answer incoming phone calls, manage correspondence, and relay messages accurately to guests and staff.
- Minimum of an OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Hotel Receptionist, Front Desk Agent, or in a similar customer service role.
- Exceptional verbal and written communication skills with a professional personal presentation.
- Proficiency in using hotel management software and standard office productivity tools.
- Strong problem-solving abilities, high attention to detail, and the capacity to handle pressure gracefully.
- Ability to work flexible shifts, including weekends and public holidays.
- Competitive and attractive monthly salary package.
- Comprehensive health insurance coverage.
- Opportunities for professional career growth and hospitality training.
- A supportive, dynamic, and engaging work environment.