About the Role
Venmac Resources Limited is a premier hotel management company known for delivering exceptional business solutions to 3 to 5-star hotels across Nigeria. Driven by our philosophy of 'Thinking Beyond Boundaries,' we are committed to achieving ultimate client satisfaction and operational excellence in the hospitality sector. We are currently seeking a dynamic and results-driven Hotel Operations Manager to lead our branch operations, drive revenue growth, and uphold the highest standards of hospitality service.
Key Responsibilities- Oversee all branch departments to ensure monthly financial and operational targets are consistently met.
- Collaborate closely with all Heads of Departments (HODs) to maintain seamless daily hotel operations.
- Conduct regular daily and weekly operations meetings to monitor sales targets, service recovery, and routine matters.
- Ensure strict implementation of Standard Operating Procedures (SOPs) across all departments.
- Monitor department purchases, accounts receivable, and accounts payable to optimize financial performance.
- Perform random inspections of F&B and kitchen stores to verify stock quality, par levels, and expiry dates.
- Inspect hotel facilities regularly with respective managers to ensure optimal cleanliness, ambiance, and staff grooming.
- Work hand-in-hand with the HR department to identify staff training needs and provide constructive feedback to direct reports.
- Partner with the marketing department daily to track inquiries, follow-ups, and conversion rates for business growth.
- Manage operation and overhead costs effectively while remaining available on call 24/7 for emergency problem-solving.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of proven managerial experience in a 3 to 5-star hotel environment.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen with a track record of cost management and revenue generation.
- Deep understanding of hotel operations, SOP implementation, and guest relations.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth with an industry-leading management company.
- Comprehensive health insurance and other corporate benefits.