About the Role
NSPRI Guest Houses are reputable and serene hospitality facilities located within academic and research environments, providing top-quality lodging and guest services. We are seeking a highly motivated, experienced, and service-oriented Hotel Manager to oversee daily operations, ensure exceptional guest satisfaction, and manage comprehensive staff performance to drive business growth in Nigeria.
Key Responsibilities- Oversee day-to-day operations of the guest houses, ensuring seamless service delivery.
- Manage hotel staff, including recruitment, onboarding, training, and scheduling.
- Maintain high standards of customer service and swift resolution of guest issues.
- Ensure strict compliance with health, safety, hygiene, and industry regulations.
- Prepare and manage operational budgets, control expenses, and boost profitability.
- Supervise maintenance, housekeeping, and front desk departments.
- Develop and implement marketing strategies to increase room occupancy and brand visibility.
- Prepare comprehensive reports and present performance metrics to senior management.
- HND or B.Sc. in Hospitality Management or a related discipline from a recognized institution.
- 8 to 10 years of proven experience in hotel or guest house management.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational, multitasking, and time-management abilities.
- Sound financial management, budgeting, and reporting skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a reputable academic research environment.
- A serene, supportive, and professional working atmosphere.