About the Role
Residency Hotels Limited is seeking a dynamic, commercially driven, and results-oriented Hotel General Manager to lead the overall operations of our hotel and drive sustainable business growth across the Nigerian hospitality market. In this pivotal role, you will be responsible for ensuring operational excellence, revenue growth, cost efficiency, exceptional guest experience, and compliance with our esteemed brand standards.
Key Responsibilities- Oversee the day-to-day operations of the hotel, ensuring smooth, efficient, and profitable business activities across all departments.
- Drive revenue generation by developing aggressive sales strategies, corporate partnerships, and maximizing room occupancy and Average Daily Rate (ADR).
- Manage departmental budgets, monitor expenses, and implement strict cost-control measures to minimize operational wastage and revenue leakages.
- Provide strong leadership and direction to hotel staff, working closely with HR to recruit, train, and retain high-performing hospitality professionals.
- Ensure consistently excellent guest experiences by maintaining high standards of cleanliness, food quality, and prompt customer complaint resolution.
- Conduct regular facility inspections and collaborate with the maintenance team to ensure preventive maintenance schedules are strictly followed.
- Ensure full compliance with Nigerian health, safety, environmental, and regulatory hospitality standards.
- Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 2 to 4 years of proven managerial experience in the hotel and hospitality industry, with prior leadership experience as a Hotel Manager or Operations Manager.
- Demonstrated ability to drive revenue growth, improve room occupancy, and manage P&L statements effectively.
- Strong knowledge of Front Office, Housekeeping, Food & Beverage, and hotel property management systems (PMS).
- Exceptional leadership, communication, negotiation, and interpersonal skills with high emotional intelligence.
- Integrity, professionalism, and the ability to work flexible hours including weekends and holidays.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional career advancement within a growing hotel group.
- Dynamic and supportive work environment.