About the Role
Eko Hotels & Suites, Lagos's premier luxury 5-star hotel, is seeking a vibrant and professional Hostess to join our exceptional hospitality team. In this role, you will serve as the primary point of contact for our guests, ensuring they receive a warm, memorable welcome and seamless service from arrival to departure. If you possess a passion for exceptional customer service and thrive in a fast-paced luxury environment, we invite you to apply.
Key Responsibilities- Welcome guests warmly upon arrival, manage reservations efficiently, and coordinate seating arrangements in accordance with guest preferences and venue capacity.
- Maintain comprehensive knowledge of hotel amenities, menus, and daily events to accurately answer guest inquiries and provide recommendations.
- Handle guest feedback, special requests, and complaints with the highest level of professionalism, discretion, and promptness.
- Collaborate closely with the waiting staff, kitchen team, and front desk personnel to ensure smooth operations and exceptional service delivery.
- Uphold the highest standards of personal grooming, etiquette, and professional conduct in alignment with 5-star hotel guidelines.
- Manage the reception area, ensuring it remains clean, organized, and welcoming at all times.
- Minimum of 1 to 3 years of proven experience working as a hostess, receptionist, or in a similar guest-facing role within the hospitality industry.
- Hold an Ordinary National Diploma (OND) or equivalent qualification in Hospitality Management, Tourism, or a related discipline.
- Exceptional verbal and written communication skills with a polished and professional phone and in-person demeanor.
- Demonstrated ability to remain calm and composed under pressure in a high-volume, dynamic environment.
- Proficiency in using reservation software and basic office productivity tools.
- Strong interpersonal skills with a natural customer-first attitude and attention to detail.
- Competitive salary with opportunities for career growth and professional development within a world-class hotel brand.
- Comprehensive health insurance coverage and employee wellness programs.
- Daily duty meals and staff transportation assistance in compliance with company policy.
- A supportive, inclusive, and dynamic work environment dedicated to employee well-being.