About the Role
Whip Smart Service Providers Limited is a trusted name in client care and support, operating across Lagos and Port-Harcourt. We are currently looking for a smart, proactive, and experienced Hospitality Manager to join our dynamic team in Ago Palace, Lagos. In this vital role, you will take charge of daily business operations, elevate our service delivery, and ensure complete guest and client satisfaction in line with our high corporate standards.
Key Responsibilities- Oversee the day-to-day operations of the hospitality business to ensure maximum efficiency.
- Manage, supervise, and coordinate staff across different operational functions.
- Ensure excellent customer service delivery and cultivate a positive guest experience.
- Monitor staff attendance, performance, conduct, and overall productivity.
- Develop and manage staff schedules and daily work assignments effectively.
- Handle customer inquiries and complaints, resolving operational issues professionally.
- Ensure cleanliness, orderliness, and proper maintenance of the facility.
- Monitor inventory levels, supplies, and general operational needs.
- Enforce company policies, safety procedures, and premium service standards.
- Train, guide, and motivate team members to continuously improve performance.
- Prepare and submit regular operational reports to upper management.
- Identify operational bottlenecks and implement practical, long-term solutions.
- Minimum of OND, HND, or BSc in a relevant discipline is a distinct advantage.
- Previous experience in hospitality, hotel, restaurant, lounge, or related management.
- Demonstrated background in supervisory or operational management roles.
- Strong leadership, interpersonal, and people-management capabilities.
- Excellent verbal and written communication skills with a customer-first mindset.
- Must be sharp, highly organized, proactive, and deeply responsible.
- Exceptional problem-solving abilities and sound decision-making skills under pressure.
- Competitive monthly salary of ₦200,000.
- Staff accommodation provided on-site for convenience.
- Work schedule: Monday to Sunday, with 1 dedicated day off per week.
- Opportunities for professional growth within a reputable organization.
Note: Only shortlisted candidates will be contacted for interviews.