About the Role
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria's premier digital-first bank, dedicated to delivering inclusive financial services through innovative digital technologies. We are currently looking for a dynamic and experienced professional to join our team as the Head of Reconciliation, Settlement & Chargeback. In this vital leadership role, you will ensure effective service delivery, streamline transactional processing within stipulated turnaround times, and provide expert supervision to our operations team.
Key Responsibilities- Monitor and ensure the effective reconciliation of electronic fund transfers, payment channels, and appropriate general ledgers.
- Oversee accurate posting of all settlement entries, income, and expense accounts, alongside POS merchant inward transfer authorizations.
- Manage daily transaction reviews between the bank application and switching companies, ensuring swift refunds for failed transactions upon technical approval.
- Conduct daily proof of accounts, reconciling all operations and settlement GLs as well as external bank statements against internal mirror accounts.
- Process interbank placements and investment bookings efficiently while generating accurate confirmation letters for clients.
- Provide reliable back-up support to the Group Head of Operations and maintain proper documentation and archiving standards.
- Minimum of a Bachelor's degree in Accounting, Banking and Finance, or a related discipline; a post-graduate degree or MBA is a strong advantage.
- Minimum of 10 years of post-graduation banking operations experience, with a robust background in electronic payment settlements.
- Exceptional understanding of banking products, operational processes, and electronic transfer systems.
- Strong written and oral communication skills, complemented by advanced proficiency in MS Office and presentation tools.
- Demonstrated leadership capabilities with a sharp focus on accuracy, compliance, and customer service orientation.
- Competitive salary package commensurate with industry standards and experience.
- Opportunities for career growth and professional development within Nigeria's leading digital bank.
- Comprehensive health insurance and wellness benefits.
- A collaborative, innovative, and fast-paced work environment leveraging cutting-edge fintech solutions.