About the Role
Xavi Moore, a premier indigenous Nigerian menswear brand based in Lagos specializing in high-end corporate kaftans and bespoke tailoring, is seeking a commercially driven and highly organized Head of Sales & Operations. In this hybrid role, you will oversee sales performance, coordinate the sales team, manage daily business operations, and drive revenue growth for our luxury fashion house.
Key Responsibilities- Develop and implement strategies to achieve monthly sales targets, including personally selling a minimum of 20 kaftans per month.
- Lead, supervise, and motivate Sales Associates and Sales Agents to ensure high performance and accountability.
- Coordinate the end-to-end sales process from initial customer enquiry and order confirmation to payment, production, and delivery.
- Monitor daily, weekly, and monthly sales performance, conversion rates, and outstanding leads using digital tools and spreadsheets.
- Coach team members on product knowledge, objection handling, follow-up techniques, and closing strategies.
- Maintain accurate sales records, customer databases, and order trackers while identifying operational inefficiencies.
- Submit regular sales and operational performance reports to management with clear action plans for missed targets.
- 3 to 5 years of proven experience in sales, sales management, business operations, or a related commercial role.
- Demonstrated ability to meet challenging sales targets, lead teams, and close customer enquiries effectively.
- Strong leadership, negotiation, communication, and customer relationship management skills.
- Confidence working with digital sales channels, social media enquiries, spreadsheets, and CRM tools.
- Prior experience in fashion, luxury retail, bespoke clothing, or premium customer service is a distinct advantage.
- Exceptional organizational skills with a meticulous attention to detail and ability to work independently.
- Competitive base salary of ₦300,000 per month.
- Target achievement incentive of an additional ₦200,000 upon achieving the monthly target, bringing total earnings to ₦500,000.
- Overachievement performance threshold incentive increasing total monthly earnings up to ₦600,000.
- Opportunity to shape the commercial success of an established luxury Nigerian fashion brand.