About the Role
YellowDoor Hotels is a premier boutique hotel chain located in Abuja, Nigeria, offering sophisticated accommodations for business executives and leisure travelers alongside our vibrant multi-functional restaurant and bar, The Living Room. We are currently seeking a hands-on, results-driven Head of Operations to lead our daily hotel and food and beverage operations. In this critical leadership role, you will own departmental performance, implement robust standard operating procedures, and foster an environment of warmth and accountability.
Key Responsibilities- Oversee daily hotel and F&B operations across all departments to ensure seamless service delivery.
- Set and monitor departmental targets against agreed performance benchmarks.
- Write and embed comprehensive SOPs that staff consistently follow across every function.
- Identify waste, inefficiency, and service gaps during daily walkthroughs and resolve root causes.
- Hold department heads accountable for measurable deliverables through structured weekly reviews.
- Report operational performance and significant issues directly to the General Manager.
- Manage vendor relationships, procurement oversight, and event operations coordination.
- 2 to 7 years of progressive experience in hotel and F&B operations management.
- Proven expertise in SOP development, implementation, and performance enforcement.
- Strong background in operational cost control, waste reduction, and revenue management basics.
- Demonstrated success in guest satisfaction management and operational data analysis.
- Exceptional leadership skills with a proven track record in staff performance management.
- Clear career progression to a General Manager track as YellowDoor expands its footprint.
- Opportunity to work in a fast-moving, high-standards boutique hospitality environment.
- Collaborative, professional culture that values accountability, warmth, and excellence.