About the Role
KindHeart Agency is a premier luxury boutique agency dedicated to delivering state-of-the-art content. We are currently seeking a strategic and driven Head of Operations to lead our day-to-day operational activities, optimize internal processes, and coordinate seamless project execution. In this pivotal role, you will collaborate closely with upper management, creative teams, top-tier talent, and high-profile clients to ensure every campaign runs smoothly and efficiently in a fast-paced environment based in Lagos, Nigeria.
Key Responsibilities- Oversee and streamline the agency's daily operational activities to maximize productivity and efficiency.
- Coordinate internal cross-functional teams, ensuring tasks are clearly assigned, tracked, and delivered on schedule.
- Design, implement, and maintain robust workflows, processes, and operational systems.
- Monitor project timelines, key deliverables, and overall team performance.
- Identify operational bottlenecks and proactively implement innovative, solution-focused resolutions.
- Facilitate weekly team meetings, regular check-ins, and comprehensive project reviews.
- Maintain accurate and up-to-date documentation for all agency processes and active projects.
- Assist executive management with strategic planning, budgeting, and resource allocation.
- Proven experience in project management, operational leadership, or a similar administrative role.
- Exceptional organizational, time-management, and multitasking capabilities.
- Strong interpersonal and people management skills with keen attention to detail.
- Ability to remain calm, composed, and solution-oriented under high-pressure situations.
- Proficiency in modern collaboration and project management tools such as Google Workspace, Notion, Asana, and Trello.
- Prior experience working within a creative agency, production company, talent management firm, fashion house, or media environment is highly advantageous.
- Strong understanding of content production workflows, digital campaigns, and shoot requirements.
- Competitive salary package commensurate with experience.
- Flexible hybrid work structure combining remote days with collaborative in-person sessions in Lagos.
- Opportunity to work with top-tier luxury brands, creatives, and industry-leading talent.
- Professional growth opportunities within a fast-growing, premium boutique agency environment.