About the Role
Filmhouse Cinemas Limited, a leading dynamic film exhibition and distribution company in Nigeria, is looking for a passionate and polished Guest Service Executive. In this exciting role, you will be the primary ambassador for our exclusive Cube experience, ensuring every guest enjoys a seamless, luxurious, and unforgettable journey from pre-arrival to departure while driving exceptional customer satisfaction and revenue growth.
Key Responsibilities- Welcome guests warmly and provide personalized, high-end hospitality throughout the Cube journey.
- Coordinate and verify guest bookings, ensuring all special requests, amenities, food, and beverages are perfectly prepared.
- Supervise pre-arrival checks and brief guests on available facilities, services, and packages.
- Handle guest inquiries, feedback, and service recovery professionally, ensuring prompt issue resolution.
- Deliver tailored VIP treatment to celebrities, corporate clients, and guests celebrating special occasions with utmost discretion.
- Promote approved Cube packages, upgrades, and add-ons to meet sales and revenue targets.
- Collaborate closely with Operations, F&B, Housekeeping, and Marketing teams to guarantee flawless service delivery.
- Maintain accurate logs of bookings, feedback, and service actions while strictly adhering to company SOPs and safety standards.
- Bachelor's Degree (B.Sc., B.A., or B.Tech.) from a recognized institution.
- Minimum of 2 years of proven experience in guest services, hospitality, luxury retail, premium entertainment, or hotel operations.
- Prior experience in luxury hospitality or VIP customer relations is a distinct advantage.
- Exceptional verbal and written communication skills with high emotional intelligence and empathy.
- Strong problem-solving abilities, attention to detail, and proficiency in Microsoft Office applications.
- Immaculate professional grooming, discretion, and the flexibility to work evenings, weekends, and holidays.
- Competitive salary and performance-based incentives.
- Health insurance and medical benefits.
- Opportunities for career growth within a leading entertainment brand.
- Staff movie passes and exciting company discounts.