About the Role
Milestone Hotel is looking for a vibrant and dedicated Guest Service Agent to join our professional team in Nigeria. As the primary face and voice of our establishment, you will ensure every visitor enjoys a warm, seamless, and memorable stay from arrival to departure. If you possess a passion for travel, exceptional communication skills, and a natural flair for hospitality, we want to hear from you.
Key Responsibilities- Greet and welcome guests warmly, ensuring efficient check-in and check-out processes.
- Manage incoming calls, route messages accurately, and handle guest inquiries professionally.
- Process payments, maintain accurate financial records, and oversee room credits and deposits.
- Capture and update guest preferences in the Property Management System (PMS).
- Coordinate smoothly with reservations, housekeeping, and other internal departments.
- Resolve guest complaints promptly and maintain strict adherence to health and safety procedures.
- Manage the company social media handles and maintain online guest engagement.
- Female candidates only, in alignment with specific operational requirements.
- Previous experience in a guest-facing, front desk, or call-handling role within the hospitality industry.
- Full flexibility to work shifts, including nights, weekends, and public holidays.
- Exceptional organizational skills with high attention to detail.
- Warm, proactive personality with strong problem-solving abilities.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement in hospitality.
- Dynamic and supportive work environment with a passionate team.