About the Role
CIG Motor Ltd is the exclusive distributor of GAC Motor in Nigeria, renowned for delivering world-class Chinese automotive engineering with top-notch European performance and safety standards. We are seeking a strategic and results-driven General Manager of Aftersales to oversee our comprehensive aftersales business, encompassing service, parts, warranty, and customer support nationwide. The ideal candidate will possess a stellar track record in automotive leadership, driving workshop efficiency, and maximizing profitability across multiple locations.
Key Responsibilities- Develop and execute strategic plans to achieve and exceed monthly revenue targets across service, parts, and body shop operations.
- Oversee daily operations of all CIG Motors service centers nationwide, ensuring strict adherence to OEM diagnostic procedures and repair quality standards.
- Drive customer satisfaction initiatives to meet and exceed Customer Satisfaction Index (CSI) and First-Time Fix Rate (FTFR) targets.
- Lead, mentor, and evaluate a large team of service managers, technicians, and administrative staff to foster a culture of operational excellence.
- Collaborate with the parts department to optimize inventory levels, minimize vehicle downtime, and accelerate parts turnover.
- Implement robust cost-control measures while enforcing stringent health, safety, and environmental (HSE) standards.
- Propose business development opportunities, including corporate fleet maintenance contracts and extended service partnerships.
- Bachelor’s degree in Mechanical or Automotive Engineering, Business Administration, or a related discipline.
- Minimum of 10 to 15 years of progressive experience in automotive aftersales and service management, with at least 5 years in a senior executive leadership role.
- Deep technical understanding of vehicle diagnostics, workshop management systems, and OEM service standards.
- Proven commercial acumen with a strong history of managing multi-location workshops and delivering consistent revenue growth.
- Exceptional leadership, stakeholder management, analytical, and financial reporting skills.
- Competitive salary and performance-based incentive structures.
- Comprehensive health insurance coverage.
- Opportunities for professional development and international OEM training.
- Dynamic, fast-paced work environment with a globally recognized automotive brand.