About the Role
The Borough Lagos is seeking an experienced and commercially driven General Manager to oversee the day-to-day operations and overall performance of our boutique hotel and restaurant. The ideal candidate will be a hands-on leader with strong hospitality, financial, and people-management skills, capable of driving business growth while maintaining excellent service and operational standards in a fast-paced Lagos environment.
Key Responsibilities- Oversee daily operations of the hotel and restaurant, ensuring seamless and efficient service delivery.
- Lead and manage department heads, driving accountability, high performance, and continuous development.
- Drive revenue growth, profitability, high occupancy rates, and overall restaurant performance.
- Monitor budgets, expenses, procurement, inventory, and strict cost control measures.
- Maintain exceptional standards of guest experience, food quality, hygiene, and cleanliness.
- Develop, implement, and enforce operational policies, SOPs, and service standards.
- Monitor key performance indicators and implement effective corrective actions when necessary.
- Collaborate with HR to manage recruitment, training, performance evaluations, and employee relations.
- Handle escalated guest feedback and ensure prompt, effective service recovery.
- Identify strategic opportunities for business growth, corporate partnerships, and revenue-generating events.
- Ensure full compliance with Nigerian health, safety, statutory, and regulatory requirements.
- Provide comprehensive performance reports and strategic updates to the Managing Director.
- Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
- Minimum of 5 years of relevant experience in hotel and restaurant operations, with at least 3 years in a senior management capacity.
- Proven commercial acumen with a strong track record of managing budgets, P&L, revenue, and cost controls.
- Exceptional leadership, communication, negotiation, and problem-solving abilities.
- High level of integrity, professional accountability, and meticulous attention to detail.
- Competitive salary package with performance-based incentives.
- Health insurance coverage.
- Opportunities for professional development and career advancement within the hospitality sector.
- Dynamic and supportive work environment at a premier Lagos destination.