About the Role
Blue Apple Hotel, located in the thriving axis of Awoyaya, Ibeju-Lekki, Lagos, is currently in partnership with Wertvoll Consulting Services to recruit a dedicated and dynamic Front Office Supervisor. In this role, you will be the welcoming face of our establishment, ensuring that every guest enjoys a seamless and memorable stay from arrival to departure. If you possess a passion for hospitality, exceptional leadership qualities, and a commitment to delivering world-class customer service, we invite you to join our growing team and help us set new standards in the Nigerian hospitality industry.
Key Responsibilities- Supervise day-to-day front office operations, including guest check-in, check-out, and reservation management.
- Lead, train, and mentor front desk agents to deliver prompt, courteous, and personalized guest services.
- Handle guest inquiries, feedback, and escalations professionally and efficiently to ensure high satisfaction rates.
- Collaborate closely with housekeeping and maintenance departments to ensure room readiness and facility upkeep.
- Monitor billing accuracy, daily shift reports, and cash handling procedures in compliance with hotel policies.
- Maintain thorough knowledge of hotel amenities, local attractions, and promotional packages to assist guests effectively.
- Minimum of an Ordinary National Diploma (OND) or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Front Office Supervisor, Front Desk Agent, or similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate a diverse team in a fast-paced environment.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and general office productivity tools.
- Residency in or close proximity to Ibeju-Lekki or Lekki axis of Lagos is an added advantage.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Dynamic and supportive work environment that values excellence and teamwork.