About the Role
The MUSE Boutique Hotel is an upscale, five-star hospitality establishment situated in Independence Layout, Enugu. Designed to cater to corporate executives, discerning business travelers, and premium leisure guests, the hotel offers a sophisticated environment characterized by contemporary design, high-end amenities, and tailored guest services. We are currently seeking an experienced and polished Front Office Supervisor to lead our reception team, ensure seamless daily operations, and elevate our guest satisfaction standards.
Key Responsibilities- Supervise front office operations including check-in, check-out, reservations, and guest inquiries to ensure exceptional service delivery.
- Train, mentor, and evaluate front desk staff to maintain high standards of professionalism and hospitality.
- Handle escalated guest complaints and resolve issues promptly and professionally to secure guest loyalty.
- Coordinate seamlessly with housekeeping, food and beverage, and maintenance departments to fulfill guest requests efficiently.
- Monitor room availability, manage billing procedures, and ensure accurate financial reporting at the front desk.
- Minimum of Ordinary National Diploma (OND), Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Front Office Supervisor, Receptionist, or in a similar supervisory role within a reputable hotel.
- Excellent communication, interpersonal, and leadership skills with a passion for customer service.
- Proficiency in hotel management software and standard office applications.
- Strong problem-solving abilities and capacity to work effectively in a fast-paced luxury environment.
- Competitive Salary with performance incentives
- Training & Development and career growth opportunities
- Supportive Team Culture and professional environment
- Staff Meals during duty shifts
- Accommodation for selected roles where applicable